Refund & Return Policy – Perfume World
Overview
At Perfume World, we are committed to providing authentic, high-quality fragrances. Due to hygiene and product integrity, we maintain a strict return policy.
Returns are accepted within 30 days of delivery. After 30 days, we cannot offer a refund or exchange.
Return Eligibility
To qualify for a return:
- Item must be 100% unused and unopened
- Must be in original packaging and same condition as received
- Proof of purchase is required
Important (Anti-Abuse Policy):
For hygiene and fraud prevention, any opened or used fragrance will NOT be accepted under any circumstances.
Damaged or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery with clear photos.
Instead of requiring a return, we offer:
- 50% discount on a replacement item, and you may keep the damaged product
📧 Contact: perfumeworlddurham@gmail.com
Refund Process
- Returns must be sent back within 30 days of delivery
- Once we receive and inspect the item, we will notify you of approval
If approved:
- Refund will be issued to your original payment method
- Processing time: 5–10 business days
Return Shipping
Return shipping is free (no cost to the customer).
Non-Refundable Items
- Opened or used perfumes
- Items not in original condition
- Products returned after 30 days
- Sale or discounted items (final sale, no refunds)
High-Value Orders
For security and fraud prevention:
- Signature confirmation is required on high-value orders
- Orders will only be delivered once signed by the recipient
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If still unresolved, contact us at:
📧 perfumeworlddurham@gmail.com
Need Help?
For any questions, reach out to us:
📧 perfumeworlddurham@gmail.com